Shipping policy

Last updated: 10 October 2026

1. Scope

This policy covers delivery of orders purchased from Wild & Wise Records Ltd. through www.dubsproductions.co.uk, including Dubs Productions, Manipulated Sounds and ARACHNID WDS products.

2. Digital delivery

Music downloads, sample packs, software, plugins, themes, sections and associated digital licences are supplied using the download or access method stated for the product. They are not posted as physical goods unless the listing expressly includes a physical item.

Use an accurate email address at checkout and check your order confirmation, download messages and spam or junk folder. If access is missing or a link fails, email contact@dubsproductions.co.uk with your order number and product name.

Pre-order digital products are supplied according to the release arrangements disclosed before purchase. An order confirmation is not itself confirmation that a pre-order product has been released.

3. Physical products and fulfilment

Relevant merchandise is produced and fulfilled through Printify and its print providers. Relevant physical music, including vinyl records and CDs, is produced and fulfilled through elasticStage. Other physical products are delivered using the arrangements stated for their listing.

Print-on-demand items require production time before dispatch. Production and transit are separate stages. The expected production, dispatch or delivery information for your product is provided in the listing or checkout; a dispatch estimate is not an arrival date.

Orders containing products from different providers may arrive in separate parcels and at different times. For orders purchased from us, we remain responsible as seller even where a partner produces or ships the goods.

4. Destinations and delivery charges

Available destinations and delivery options depend on the product and fulfilment provider. Any shipping charge is shown before you commit to payment. If delivery to your address is unavailable, the order cannot be completed for that destination, or we will contact you and refund any payment for an order we cannot fulfil.

Provide a complete and accurate delivery address. Contact us immediately if it needs correcting. We will attempt to make the correction, but cannot guarantee an address change after production or dispatch. Any additional charge must be explained and agreed with you; we will not automatically impose an undisclosed redelivery fee.

5. Delivery times, tracking and delays

We will deliver within the period agreed before purchase. If no different period was agreed, physical goods will be delivered without undue delay and within 30 days of the contract being made. A product being made on demand does not, by itself, extend that period.

Where available, dispatch and tracking details are provided through your order notifications. Tracking availability depends on the delivery service.

If an order is materially delayed, we will explain the issue and your options. Rights to set an additional reasonable delivery deadline, cancel for non-delivery or cancel where an essential agreed deadline is missed remain available under applicable law. We will not extend an agreed deadline indefinitely without your agreement.

6. International orders

Where delivery requires import clearance, customs charges, import taxes or carrier handling charges may apply. Amounts collected by us are shown at checkout. Any additional destination-country charges depend on local rules and the shipment. Contact us before purchase if the treatment of these charges is unclear. This does not excuse us from providing any price or charge information required by applicable law.

7. Missing, damaged or incorrect deliveries

Contact us if your order does not arrive, tracking indicates delivery you have not received, or the item arrives damaged or incorrect. Include the order number and details; photographs can help where reasonably available. A carrier's delivered status does not conclusively establish that you received the goods.

For consumer orders, the goods remain at our risk until you or someone you nominate takes possession, subject to any legal exception for a carrier independently appointed by you and not offered by us. We will investigate with the fulfilment provider or carrier and provide the remedy required by law.

8. Returns and contact

For cancellations, returns and product faults, see our Refund and Cancellation Policy. Do not return goods directly to a fulfilment provider without the correct return instructions.

Email: contact@dubsproductions.co.uk.
Wild & Wise Records Ltd., company number 14838090, registered in England and Wales.
Registered office and postal contact: 100a Mora Road, London, England, NW2 6TE.